Thank you for choosing to be part of our community at ReRoot. We respect your right to privacy and your right to view and update the personal information we hold about you. We are committed to protecting your privacy when you visit our website or contact us in any way. This policy sets out how we collect, use, disclose and protect your personal information. This policy does not limit or exclude any of your rights under the Privacy Act 1993 (and any amendments) . If you wish to seek further information on the Act, see If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at [email protected]. Please read this policy carefully as it will help you make informed decisions about sharing your personal information with us. 


This policy applies to all information collected through our website ( and any additional subdomains), mobile application, Facebook application, email exchanges and Instagram application, and/or any related services (including training programmes, newsletters, sales, marketing or events. By using these services you voluntarily provide us with your personal information. This includes when you register with us, express an interest in the getting information from us, taking part in events with us and otherwise contacting us. If you disagree with this policy, please stop using them. New Zealand law governs this policy. 


If you access any of our services or products (including our visiting our website or any of it’s subdomains or mobile application, facebook application, Instagram application, training programmes, sales events or signing up for our newsletter or downloads), you may need to provide us with some or all of the following personal information: Your name. Your email address. Your social media contact information. Your residential or postal address. Your payment details (if applicable) By using our services you may provide us with other information, such as data collected from surveys and comments you make on online forums. When you use them, we may automatically collect certain information from you as well. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our services and other technical information. This information is primarily needed to maintain the security and operation of our services, and for our internal analytics and reporting purposes. When you use our services through social media platforms (like Instagram), we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, e-mail address, friends list, profile picture as well as other information you choose to make public. e may also request access to other permissions related to your account, such as friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission. Collectively, of all the above is known as your “personal information". [Note: We do not handle or store full credit card details. These are captured directly by a thirty party provider who will only deal with your personal information in accordance with the Privacy Act and this privacy policy]. 


We collect and use your personal information to: Provide services and products to you. Administer digital access to our products or services efficiently. Conduct market research if you agree to participate in that. Tell you about our new products, services and promotions. Customise our marketing and advertising. Improve the services and products that we provide to you. Bill you and to collect money that you owe us, including authorising and processing credit card transactions; Respond to communications from you; Keep our services safe and protected; Protect and/or enforce our legal rights and interests, including defending any claim; For any other purpose authorised by you or the Privacy Act. 


We may disclose your personal information to any of the following: any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products; other third parties (for anonymised statistical information) a person who can require us to supply your personal information (e.g. a regulatory authority); trusted third parties in order to customise our marketing and advertising or for any other legitimate business purpose (such as getting advice from professionals or our business partners). any other person authorised by the Act or another law (e.g. a law enforcement agency); any other person authorised by you. We do not authorise third parties to use or disclose your personal information except for the purpose of providing the service we request from them. We will use the information we receive only for the purposes that are described in this policy or that are otherwise made clear to you on our services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third party social media provider. We recommend that you review their privacy policy to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps. Changing your personal information You have the right to view and change any personal information we hold about you at any time. You can do this by contacting us at  [email protected] You may also do this at our website by entering your email address and password and updating your profile where relevant. 


When you submit a comment or review, your first name and last name initial e.g. Mary B, or your display name (if you have set one), is displayed with your comment. You can set up or change your display name in your profile at any time. We do not publicly display any other personal information in our community areas. Please note though that when you share personal information (for example, by posting comments, contributions or other content to our services) or otherwise interact with public areas of our services, such personal information may be viewed by all users and may be publicly distributed outside our services in perpetuity. If you interact with other users of our services and register through a social network (such as Facebook), your contacts on the social network will see your name, profile photo, and descriptions of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Services or Apps, and view your profile. We strongly advise that you do not post your email address, home address, phone number or other personal information as part of your community contributions. Sometimes, we might want to use the messages you post in our marketing material. If so, we will endeavour to get your permission before copying or quoting your message. 


We may contact you to: Clarify details about your membership or digital access. Respond to any enquiries you make. Provide any information necessary for the operation and security of our site. We may also contact you to advise of changes to our terms and conditions, services or new products or promotions. 


All new members will be signed up to automatically receive email marketing communications. You can choose to remove yourself from email marketing communications by following the "unsubscribe" prompt at the bottom of each email. 


Our websites provide links to other websites when we consider you may be interested in the contents of those sites. We do not endorse any third party sites or their content and we have no control over the conduct of the companies or organisations operating those sites. Before you disclose any personal information to another site, we advise you to check its terms and conditions, including its privacy and security policies. While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk. 


We may use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website. 


We may change this policy by uploading a revised policy onto our website. The change will apply from the date that we upload the revised policy. This policy was updated in July 2022. 


We are committed to dealing quickly and appropriately with any privacy complaints. If you are concerned this privacy policy may have been breached or your privacy has been compromised, please email us immediately on [email protected].